MILKBUD operates Tuesday to Sunday.

Dispatch hours are Dispatch hours: Tue–Fri 10:30am–5:45pm · Sat 9:30am–3:45pm · Sun 9:30am–1:45pm
Generally delivered within the hour.

Orders placed requesting delivery or pickup outside of these hours will be fulfilled at the next available trading time. MILKBUD will contact you via the phone number or email provided at checkout to confirm your updated fulfilment time.

All orders are subject to confirmation by MILKBUD. You will receive an order confirmation via email upon successful placement of your order. This confirmation does not guarantee same-day fulfilment if placed outside dispatch hours.

Every MILKBUD bouquet is hand-arranged and bespoke — no two are the same. Product images and sketches are a depiction of style and stem count only. Specific stems, colours and varieties are subject to seasonal availability and market supply. MILKBUD reserves the right to substitute stems of equal or greater value where required.

All deliveries are fulfilled via Uber Courier by car. MILKBUD does not guarantee delivery within a specific time window but aims to dispatch within 30 minutes of order confirmation during dispatch hours.

Delivery fees are charged based on the zone selected at checkout and are non-refundable once an order has been dispatched.

It is the responsibility of the customer to ensure the receiver details and instructions are entered correctly upon checkout. MILKBUD and its courier partners are not responsible for undelivered orders where the receiver is unavailable, an incorrect address has been provided, or access to the delivery location cannot be obtained.

If a delivery cannot be completed, the courier will follow the drop-off preference selected at checkout. MILKBUD accepts no responsibility for orders left unattended at the receiver's direction.

MILKBUD is not responsible for failed or delayed deliveries resulting from incorrect, incomplete or missing delivery information provided at checkout. Please ensure all receiver details are accurate before placing your order.

Delivery orders may be cancelled for a full refund if the cancellation request is received before the order has been dispatched. Once an order has been dispatched via Uber Courier, it cannot be cancelled and no refund will be issued.

To request a cancellation contact orders@milkbud.com.au or for urgency, call 0404 183 541 immediately after placing your order. Cancellations are not accepted via social media or Instagram DM.

Pickup orders may be cancelled for a full refund if the cancellation request is received at least 2 hours before your nominated pickup time. Cancellations received within 2 hours of the nominated pickup time will not be eligible for a refund as the bouquet will have already been arranged.

To request a cancellation contact orders@milkbud.com.au or call 0404 183 541.

MILKBUD does not offer refunds or exchanges for change of mind once an order has been confirmed and preparation has commenced.

If your order arrives damaged or incorrect, please contact orders@milkbud.com.au within 2 hours of delivery with a photo of the bouquet as received. MILKBUD will assess each claim individually and where appropriate offer a replacement, store credit or refund at our discretion.

Fresh flowers are perishable. MILKBUD is not responsible for the longevity of arrangements once delivered or collected, and does not offer refunds on the basis of flower lifespan where care instructions have not been followed.

• Trim Stems: Cut one inch off the stems at an angle before putting them in a vase.

• Add Water: Use clean water

• Pick a Spot: Keep the vase in a cool room away from direct sun, hot vents, and ripe fruit.

• Refresh Water: Change the water and trim the stems again every two days.

Bouquets in the MILKBUD Paws range are carefully selected using stems verified as non-toxic to cats and dogs based on available horticultural and veterinary reference sources. However, individual animals may react differently to plants and flowers.

MILKBUD recommends keeping all flowers, including Paws bouquets, out of reach of pets. We recommend consulting your veterinarian if you have any concerns about a specific stem or your pet's reaction.

MILKBUD accepts no liability for any adverse reactions experienced by animals as a result of contact with or ingestion of any floral product.

Bloom Bar orders are fulfilled by enquiry only. No order is confirmed until MILKBUD has responded in writing to confirm availability, date, collection or delivery details and final pricing.

A minimum of 10 guests is required for all Bloom Bar orders. Stem varieties are subject to seasonal availability and may vary from those discussed at the time of enquiry.

Bloom Bar cancellations must be received at least 5 business days prior to the event date for a full refund. Cancellations received within 5 business days of the event date will not be eligible for a refund as stems will have already been sourced and prepared.

Personal information collected at checkout is used solely for the purpose of fulfilling your order and communicating with you about that order. MILKBUD does not sell or share your personal information with third parties outside of those required to fulfil your order (including Uber Courier).

orders@milkbud.com.au · 0404 183 541
19 Trafalgar Street, Woolloongabba QLD 4102